Privacy Policy

This Privacy Policy explains how www.thesilknature.co.uk (the “Site,” “we,” or “us”) collects, uses, and shares your information when you visit or make a purchase from the Site.

Contact

If you have any questions, need more information, or would like to make a complaint, you can reach us at:
📧 support@thesilknature.com
📞 +44 7448 116522

Collecting Personal Information

When you visit our Site, we collect information about your device and how you interact with the Site. We also collect information when you make a purchase or contact our customer support. This is called “Personal Information.”

Device Information

Why we collect it: To ensure the website works properly and to understand how visitors use it.
How we collect it: Automatically when you access the Site, using cookies, log files, web beacons, and similar tools.
Who we share it with: Shopify (they help us run the store).
What we collect: Browser type, IP address, time zone, cookies, pages/products you view, search terms, and your interactions with the Site.

Order Information

Why we collect it: To process and deliver your orders, charge payments, send order updates, check for fraud, and (with your consent) send promotional offers.
How we collect it: You provide it during checkout.
Who we share it with: Shopify.
What we collect: Name, billing and shipping address, payment details, email, and phone number.

Customer Support Information

Why we collect it: To provide assistance when you contact us.
How we collect it: You provide it directly.
Who we share it with: Only if needed to resolve your issue.
What we collect: Any details you share when asking for help.

Minors

This Site is not intended for children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has shared personal information with us, please contact us at support@thesilknature.com and we will delete it.

Sharing Personal Information

We share your Personal Information only with trusted third parties that help us operate our business, such as:

Shopify: Our e-commerce platform. Read their policy here: Shopify Privacy Policy
Legal Requirements: If required by law (e.g., court orders or government requests).

Behavioural Advertising

We may show you ads based on your browsing activity on our Site.

We use Google Analytics to understand visitor activity. Learn more here: Google Privacy Policy.
Advertising partners may use cookies to show relevant ads (where legally permitted).

You can opt out of targeted advertising here:

Using Personal Information

We use your Personal Information to:

Process and ship your orders
Handle payments
Communicate with you about your orders
Share updates, new products, and special offers

Cookies

Cookies help improve your browsing experience. To learn more or manage cookies, visit All About Cookies.

Do Not Track

Please note that if your browser sends a “Do Not Track” signal, we do not alter how we collect or use data.

Changes

We may update this Privacy Policy from time to time to reflect new regulations or clarify our practices.

Complaints

If you have a complaint, please contact us at:
📧 support@thesilknature.com
📞 +44 7448 116522

If we cannot resolve your concern, you may also contact your local data protection authority.