Exchange Policy

Silk Nature does not offer refunds or returns. However, we do allow exchanges under certain conditions.

Wrong or Missing Items

If you receive the wrong product or something is missing from your order, we’ll handle the issue at our own cost.

Exchange Conditions

If you would like to exchange a product, you must:

• Contact us within 3 days of receiving your order

• Make sure the product is unopened and unused

• Pay for the shipping costs to send the product back and receive the new one

Damages

We are not responsible for small damages that may occur during delivery. However, if your product arrives completely damaged or faulty, please contact us and we’ll take care of it.

How to Request an Exchange

For exchange requests, please reach out to us at support@thesilknature.com or call +44 7448 116522 with your order number and clear photos if needed.